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Erin Greenough

FAQ

Prices are shown in Canadian Dollars. 
All items are hand packaged safely and ship worldwide via Canada Post regular mail.

Christmas Shopping
Please place orders before December 11 if you would like them to arrive by December 25. Please keep in mind these are not tracked shipments so I cannot guarantee the date you will receive it. 
If you need your order sooner than December 25th please contact me before purchase for express shipping options. 
Orders placed after Dec 11 can be purchased with express shipping until Dec 18. 

Payment
All orders are processed through Paypal*, accepting all major credit cards and direct debit transfer (where applicable). Please make sure your shipping address in your Paypal account is set to your current address.
*You do not need to be registered with Paypal in order to use checkout. 

Processing & Shipping Times
Orders placed by Monday 4pm MT will be processed that evening and shipped the following Tuesday. Once dispatched, orders will take 3-10 business days to arrive (this does not include customs delays for international orders). 

Tracking & Shipping Upgrades
To purchase faster shipment times or tracking for international orders please contact me before purchasing. 

Lost or Damaged Items
Please contact me if your item does not arrive after 30 days of purchase or has arrived damaged and I will be glad to resolve the issue. Orders are dealt with on a case by case basis. Please be advised that limited edition items may not be able to be replaced if lost in shipment due to availability.

Wholesale
Some items are available for wholesale to retailers. Please get in touch if you are interested!

If you have any other questions please contact me at hello@eringreenough.com